Remember my birthday and the bad waiter incident?
Turns out that had I complained, it would not have mattered. Not one little bit.
The guy at my table who didn't get his order did complain after I left. The owner was on-site, and my friend let him know what happened. The waiter was called out on that situation, and he said in his defense that he simply didn't hear my friend give his order. The owner was satisfied with that, and quite literally shrugged the whole thing off.
I'm sorry, but that's just ass.
If you are in customer service, you are supposed to make eye contact with each of your clients. I know that as a waiter/server/whatever, your interaction with the clients is critical to receiving a decent tip, which might even put you over the full minimum wage if your tip is awesome enough. I fondly recall the old days when servers actually wrote down your order, noting all the special details, and then repeated the order back to you. This clown barely gave us the time of day. If he approached our table at all, it was because we rudely flagged him down.
No, it wasn't rude of us to flag him down; he just acted like it was.
On the other hand, the alcohol-swilling drunks out on the veranda received non-stop care and attention from the same server who ignored us all night. I guess one solution to my dilemma is to just become a public drunk.
All I can say is that it will take a guarantee that Mr. A. Hole is not our server to get me to eat there again, and even then I will decline after I remind myself that Mr. A. Hole is supported unconditionally by his boss, Mr. WishyWashy Pants.
Turns out that had I complained, it would not have mattered. Not one little bit.
The guy at my table who didn't get his order did complain after I left. The owner was on-site, and my friend let him know what happened. The waiter was called out on that situation, and he said in his defense that he simply didn't hear my friend give his order. The owner was satisfied with that, and quite literally shrugged the whole thing off.
I'm sorry, but that's just ass.
If you are in customer service, you are supposed to make eye contact with each of your clients. I know that as a waiter/server/whatever, your interaction with the clients is critical to receiving a decent tip, which might even put you over the full minimum wage if your tip is awesome enough. I fondly recall the old days when servers actually wrote down your order, noting all the special details, and then repeated the order back to you. This clown barely gave us the time of day. If he approached our table at all, it was because we rudely flagged him down.
No, it wasn't rude of us to flag him down; he just acted like it was.
On the other hand, the alcohol-swilling drunks out on the veranda received non-stop care and attention from the same server who ignored us all night. I guess one solution to my dilemma is to just become a public drunk.
All I can say is that it will take a guarantee that Mr. A. Hole is not our server to get me to eat there again, and even then I will decline after I remind myself that Mr. A. Hole is supported unconditionally by his boss, Mr. WishyWashy Pants.
1 comment:
Seriously...does Mr. A. Hole bring in money? 'Cause I'm sure that customers do. And if you dismiss customer concerns with no attempt to assuage them, you will find fewer customers bringing that money in.
How do people stay in business?
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